With the recent news that Quinn Direct have gone into joint provisional administration it has left me wondering was it their accident causing claim making younger customers which brought them down or were there other reasons? After reading many mixed reviews from current and former customers it seems Quinn Direct have had problems with customer service in the past, by making wrong changes to customers' policies and putting off customers by charging excessive amounts after obtaining a full driving licence. I have personally experienced this by being charged an extra 50% of my original policy when passing, however I'm not complaining because it was the cheapest I could find. Many customers who didn't wish to continue their policies seem to have problems with receiving their refunds and have left angry reviews about their communication systems. The news this afternoon of workers in Ireland protesting against potential job losses is sort of ironic because unlike most other insurance companies who outsource their call centres to big cities in the far east like Delhi, Sean Quinn kept his company local thus providing his Irish workers a job. On the other hand, the way the company has been run has been criticised by customers for its poor organisation in some cases, which may lead you to think had the company been set up elsewhere it would still be afloat rolling in the cash from those young desperate drivers.
The current status of administration means Quinn won't be renewing any insurance policies any time soon but a letter from the administrators assures current policies will be unaffected by the administration status. With Quinn Direct finished who is going to insure all the young drivers? Companies like i-Kube use Big Brother style GPS surveillance boxes which track your every movement imposing a driving curfew on young drivers between 11pm and 5am which sounds good in practise but taking away the freedom of driving seems a bit much. These systems might be adopted by major insurers in the future with the potential to also log and report breaking of the speed limits. It'll certainly stop the boy racers from driving around the block at night and help reduce speeding but if young people have to watched every second of the day in order to be trusted on the road why issue driving licences? In an ideal world people should learn to drive in all situations on various types of roads, but the lessons would be very expensive and we don't like spending any money whatsoever. So until then, we'll have to stick to the current format of paying through the nose for insurance instead of driving safe in the knowledge that the car in front or behind you is not some dangerous accident causing Chav.